Posted by The ABC on Thursday, February 06, 2018 07:28:20The ABC has spoken to people who were left with pasta with a little extra sauce, a spoonful of cream and no sauce.
Auckland food service company Pasta Hut says it was the right decision to remove the extra sauce.
“We’ve made our own pasta sauce that’s very good, but unfortunately, it was not going to be available,” Pasta Manager Steve Fazza said.
“It’s our way of saying sorry for that mistake, but we’re sorry that we’re going to have to make it ourselves.”
“We apologise to the customers who were disappointed that their pasta had gone down.”
Auckland’s Restaurant Group has apologised to customers who lost pasta with extra sauceAuckland Restaurant Group is offering a free pizza on top of a plate for those who lost a pasta.
The pizza is available at the restaurants restaurant for $6.99.
“I don’t think I’ve ever seen a restaurant do that before, it’s pretty amazing,” Pizza Director Tim O’Brien said.
Pizza is served at every Pasta Huts restaurant, including a large pasta plate.
“You have to get up there and do it, it is a really nice gesture and it’s very important to the staff and the customers,” Mr O’Byrne said.
A restaurant spokesperson says they don’t always use pasta sauces, so this is their first time.
“This is the first time we’ve had to make our own, so it’s not something that we normally do,” a spokesperson said.
The spokesperson said they were hoping the customers would accept the gesture.
“As you can see, it goes well with our salads and pasta dishes.
It’s a very nice gesture,” the spokesperson said in a statement.
Topics:restaurant-and-bars,business-economics-and/or-finance,business,australiaFirst posted February 06, 2019 12:04:51Contact John YoungMore stories from New Zealand